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Call Accounting & Reporting

XIMA – Chronicall

Xima Chronicall is a new call history and reporting suite for the Avaya IP Office. Chronicall offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software. With a thin-client web interface and no licensing restrictions Chronicall is simple to deploy and scale. A single inexpensive site license allows you to report on ALL of your agents, groups, trunks, and extensions with absolutely no configuration of your phone system.

Chronicall provides far more detailed, accurate, and granular reporting than the competition by connecting directly to your phone system and logging everything that happens on each call from the moment it starts to the second it ends.

 

Avaya – Customer Call Reporter (CCR)

Avaya CCR allows supervisors to track & measure staff customer service and agent productivity levels through a browser based interface. The interface is intuitive and informative. Supervisors can set alarm notification levels, customize views with the statistics they care about most, and the generation of reports is simple – drag and drop, point and click. Recipients can receive reports in format of their choice – .doc, .xls, .pdf, etc.  CCR can support up to 150 agents, 30 supervisors, and one administrator.